BENEFITS OF OUTSOURCING

By outsourcing to us, companies are able to scale their IT capabilities, skills, and support. Our competitively priced IT support packages provides holistic coverage for any business, maximizing their ROI.

Reduction In Staff Cost
Outsourcing reduces the direct costs associated with recruitment and hiring of staff – skilled IT staff with the correct credentials are hard to come by.
Improve Company Focus
Outsourcing lets you focus on your core business while a specialist IT provider will focus on delivering you an exceptional IT service.
Access To A Broad Range Of Expertise Whenever You Need It
Instead of just the knowledge of one person, you benefit from the collective experience of a team of IT professionals with a more diverse skill base.
Reduce Hardware, Software And Maintenance Costs
You can take advantage of a provider’s purchasing power and supplier relationships and save money on procurement as a result. This will include software licence fees, procurement of hardware and maintenance. Depending on what IT services you outsource, new avenues will presented to you which may in the long run help you reduce your investment in infrastructure.

IDEAL FOR

Small Medium Business
Organizations with a combination of 5 or more computers/notebooks.
Quicker Response Time
Organizations that require support with Service Level Agreements in place and quicker response time to IT support calls.
Advanced Infrastructures
Organizations that possess network security solutions, server solutions, virtual solutions, cloud solutions and various other advanced IT solutions that require support from qualified personnel.
IT ROI
Organizations that are looking to maximize their IT ROI, via our holistic IT Support plans.

ALT’s SUPPORT PACKAGES CATERS FOR CUSTOMERS WITH STANDALONE PERSONAL COMPUTERS TO CUSTOMERS WITH COMPLEX CLIENT SERVER ENVIRONMENTS.

ALT's SERVICES

Below are some of the core services that come  with our PREMIUM IT SUPPORT PLANS.

IT Helpdesk Support
All issues are attempted to be resolved remotely via our secure and stable remote support software to prevent unwanted downtime. We are reachable 24/7/365.
IT Onsite Support
Onsite visits are arranged depending on the nature of the support requested or when a remote support sessions is not successful, requiring physical intervention.
IT Audits
Hardware & software audits provide businesses thorough information of the landscape of their IT assets. Warranty validity checks, software license management and procurements are a breeze with the help of audits.
Preventive Maintenance
Preventive maintenance involves various steps taken to update, fix and maintain hardware & software of a machine. These tasks are performed periodically to ensure devices performance efficiency and also to boost device longevity.
Scheduled Backups
Your data is your asset. Via our IT Support Services, we ensure that backups are performed and monitored regularly so that you never lose your data.
Reporting
Via managed networking and antivirus solutions, weekly/monthly reporting are delivered to customers for their perusal on the status of their network. Other reports include the summary of services (remote/onsite) provided on a monthly basis.
Service Level Agreements (SLA) / NDA
We provide necessary agreements to ensure confidentiality of customers proprietary information and to ensure that our customers receive services with the highest of quality.
Multi Vendor Support
We provide and support solutions from various vendors.
Network Security Assessment
A Network Security Assessment is a network audit that is designed to find vulnerabilities that are at risk of being compromised and could cause harm to business operations, or leak sensitive information.

WHAT YOU GET

Requirement Gathering

Solutions are tailored after learning the requirement and existing infra of every customer.We never advocate in a ``One size fits all`` solution.

Deployment

All solutions are deployed and commissioned within customers timeline with little to no downtimes at all.

Technical Support

Our forte has always been technical support. Benefit from our excellent onsite & remote support services.

OUTSOURCING CRITERIA HIRE AN INTERNAL IT SUPPORT EMPLOYEE OUTSOURCE TO ALT
MONTHLY SALARY
RM ,2500 - RM3,500  
Up tO 60% more cost affective than hiring an internal IT Support Employee 
EPF YES NO
SOCSO  YES  NO
YEARLY BONUSES  YES  NO
SCHEDULED / EMERGENCY/ MEDICAL LEAVE  POSSIBLE NO CONCERNS (Several ALT Support Personnel available) 
RESIGNATION POSSIBLE (Complex if there is no knowledge transfer)  NO CONCERNS (Several ALT Support Personnel available) 
CERTIFICATIONS COSTLY (RM5,000 / Year)  YES. Beared by ALT. 
ACCESS TO EXPERIENCED SUPPORT PERSONNEL N0   YES (ALT's Senior Support Team)
ACCESS TO NEW TECHNOLOGIES SELF TAUGHT  YES (Via our Partners) 
HR ADDITIONAL HEAD COUNT  ALT's Headcount 
WORKPLACE POLITICS POSSIBLE (Involving IT Personnel)  NO 
BUSINESS (AREA OF CONCERN) IT INVESTMENTS / IT  ASSETS HEALTH  & MAINTENANCE / IT SECURITY / EMPLOYEE WELFARE & AVAILABILITY /  NO CONCERNS (ALT provides consultation and handles our headcount) 

REGARDLESS OF THE CHOSEN PACKAGE, CUSTOMERS ARE GUARANTEED 100% COMMITMENT FROM ALT’S UPON APPOINTING US AS YOUR PREFERRED IT PROVIDER

ALT's PREMIUM IT SUPPORT PLANS

ALT BASIC

Basic IT Support Plans

Limited Remote Support
Limited Onsite Support
Immediate remote support
Standard Office Hours Support- Mon > Friday (9am – 6pm)
Next Business Day Support
Workgroup Support
Support for Windows and Open Source Client OS
Printer / Scanner support
Computer naming convention
IP address management
Windows Client OS support
Networking support
Software patching and firmware update
Backup installation and configurations
License Management
Does not include reformat /factory restore
Office Hours 9am – 6pm
ALT STANDARD

Standard IT Support Plans

Unlimited Remote Support
Limited Onsite Support
Immediate remote support
Standard Office Hours Support – Mon > Friday (9am – 6pm)
Limited Emergency Support Visits
ONSITE SLA 4 hours
Domain Support
Network OS Support
Client-Server network Support
Virtualization Support
Reformat / Factory reset (including backup)
Support for all IT Solutions
Support for CCTV Systems
Scheduled Maintenance for Servers
Performance monitoring
Hardware / Software audit
Third-Party vendor liaison
(includes all services listed in ALT Basic)
<Contact us for more value added services>
Office Hours 9am – 6pm
ALT UNLIMITED

Unlimited IT Support Plans

Unlimited Remote Support
Unlimited Onsite Support
Immediate remote support
Standard Office Hours Support Mon – Friday (9am – 6pm)
Unlimited Emergency Support Visits
ONSITE SLA 3 hours
Includes setup of new computer/laptop/printer
Scheduled Maintenance for Servers and Clients
Network Audits
Network Security Maintenance
Server Stress Tests
Pen Testing
(includes all services listed in ALT Basic & Standard)
<Contact us for more value added services>
Office Hours 9am – 6pm
ALT REMOTE

Remote IT Support Plans

Unlimited Remote Support
Standard Office Hours Support Mon – Friday (9am – 6pm)
PC optimization
Config backups
Printer / scanner support
Endpoint Protection management
Endpoint Backup management
Patching
Software / Hardware Audit
License management
Security control
Office Hours 9am – 6pm

POWERFUL, COST-EFFECTIVE IT SOLUTIONS FOR YOUR BUSINESS!