IDEAL FOR
ALT’s SUPPORT PACKAGES CATERS FOR CUSTOMERS WITH STANDALONE PERSONAL COMPUTERS TO CUSTOMERS WITH COMPLEX CLIENT SERVER ENVIRONMENTS.
WHAT YOU GET
OUTSOURCING CRITERIA | HIRE AN INTERNAL IT SUPPORT EMPLOYEE | OUTSOURCE TO ALT |
---|---|---|
MONTHLY SALARY | RM ,2500 - RM3,500 |
Up tO 60% more cost affective than hiring an internal IT Support Employee |
EPF | YES | NO |
SOCSO | YES | NO |
YEARLY BONUSES | YES | NO |
SCHEDULED / EMERGENCY/ MEDICAL LEAVE | POSSIBLE | NO CONCERNS (Several ALT Support Personnel available) |
RESIGNATION | POSSIBLE (Complex if there is no knowledge transfer) | NO CONCERNS (Several ALT Support Personnel available) |
CERTIFICATIONS | COSTLY (RM5,000 / Year) | YES. Beared by ALT. |
ACCESS TO EXPERIENCED SUPPORT PERSONNEL | N0 | YES (ALT's Senior Support Team) |
ACCESS TO NEW TECHNOLOGIES | SELF TAUGHT | YES (Via our Partners) |
HR | ADDITIONAL HEAD COUNT | ALT's Headcount |
WORKPLACE POLITICS | POSSIBLE (Involving IT Personnel) | NO |
BUSINESS (AREA OF CONCERN) | IT INVESTMENTS / IT ASSETS HEALTH & MAINTENANCE / IT SECURITY / EMPLOYEE WELFARE & AVAILABILITY / | NO CONCERNS (ALT provides consultation and handles our headcount) |
REGARDLESS OF THE CHOSEN PACKAGE, CUSTOMERS ARE GUARANTEED 100% COMMITMENT FROM ALT’S UPON APPOINTING US AS YOUR PREFERRED IT PROVIDER
ALT's PREMIUM IT SUPPORT PLANS
ALT BASIC
Basic IT Support Plans
Limited Remote Support
Limited Onsite Support
Immediate remote support
Standard Office Hours Support- Mon > Friday (9am – 6pm)
Next Business Day Support
Workgroup Support
Support for Windows and Open Source Client OS
Printer / Scanner support
Computer naming convention
IP address management
Windows Client OS support
Networking support
Software patching and firmware update
Backup installation and configurations
License Management
Does not include reformat /factory restore
Office Hours 9am – 6pm
ALT STANDARD
Standard IT Support Plans
Unlimited Remote Support
Limited Onsite Support
Immediate remote support
Standard Office Hours Support – Mon > Friday (9am – 6pm)
Limited Emergency Support Visits
ONSITE SLA 4 hours
Domain Support
Network OS Support
Client-Server network Support
Virtualization Support
Reformat / Factory reset (including backup)
Support for all IT Solutions
Support for CCTV Systems
Scheduled Maintenance for Servers
Performance monitoring
Hardware / Software audit
Third-Party vendor liaison
(includes all services listed in ALT Basic)
<Contact us for more value added services>
Office Hours 9am – 6pm
ALT UNLIMITED
Unlimited IT Support Plans
Unlimited Remote Support
Unlimited Onsite Support
Immediate remote support
Standard Office Hours Support Mon – Friday (9am – 6pm)
Unlimited Emergency Support Visits
ONSITE SLA 3 hours
Includes setup of new computer/laptop/printer
Scheduled Maintenance for Servers and Clients
Network Audits
Network Security Maintenance
Server Stress Tests
Pen Testing
(includes all services listed in ALT Basic & Standard)
<Contact us for more value added services>
Office Hours 9am – 6pm
ALT REMOTE
Remote IT Support Plans
Unlimited Remote Support
Standard Office Hours Support Mon – Friday (9am – 6pm)
PC optimization
Config backups
Printer / scanner support
Endpoint Protection management
Endpoint Backup management
Patching
Software / Hardware Audit
License management
Security control
Office Hours 9am – 6pm