BENEFITS OF IT OUTSOURCING
By outsourcing to us, companies are able to scale their IT capabilities, skills, and support. Our competitively priced IT support packages provides holistic coverage for any business, maximizing their ROI.
Reduction In Staff Cost
Outsourcing reduces the direct costs associated with recruitment and hiring of staff – skilled IT staff with the correct credentials are hard to come by.
Improve Company Focus
Outsourcing lets you focus on your core business while a specialist IT provider will focus on delivering you an exceptional IT service.
Access To A Broad Range Of Expertise Whenever You Need It
Instead of just the knowledge of one person, you benefit from the collective experience of a team of IT professionals with a more diverse skill base.
Reduce Hardware, Software And Maintenance Costs
You can take advantage of a provider’s purchasing power and supplier relationships and save money on procurement as a result. This will include software licence fees, procurement of hardware and maintenance. Depending on what IT services you outsource, new avenues will presented to you which may in the long run help you reduce your investment in infrastructure.
IDEAL FOR
Small Medium Business
Organizations which possess a combination of 5 devices (laptops, desktops, workstations, servers) to few hundreds of devices.
Quicker Response Time
Organizations that require support with Service Level Agreements in place and quicker response time to IT support calls.
Advanced Infrastructures
Organizations that possess network security solutions, server solutions, virtual solutions, cloud solutions and various other advanced IT solutions that require support from qualified personnel.
IT ROI
Organizations that are looking to maximize their IT ROI, via our holistic IT Support plans.
ALT’S IT OUTSOURCING PLANS IS DESIGNED FOR ALL BUSINESSES, SMALL TO LARGE
ALT’s PREMIUM IT OUTSOURCING SUPPORT SERVICES
Below are the core services that come with our Premium IT Outsourcing Support Packages.
Service Desk
To provide 1st Level Remote Support to cater towards all customer requests. This service could be provided via remote remote software, Email and via Teleconversation. All support cases are managed via Ticketing System.
Onsite & Support
Onsite visits are arranged depending on the nature of the support requested or when a remote support sessions is not successful, requiring physical intervention.
Network Administration
Managing networking equipments that is present in customer premise. These equipment may include, Firewall, Switches, WiFi Access Points and virtual networks. Regular firmware patching is also part of network administration.
Device Administration (PC/Laptop/Workstation/Server Administration)
Managing PC, Laptop, Workstation and Server present in customer premise. Administration includes the hardware as well as the software's installed in customer devices. These also include HW & SW upgrades, software reinstalls, reformats and firware & software patching.
Software Administration
Managing all software's that are required by the customer for their daily IT Operations. These could include M.Office softwares , Device Management softwares, Engineering softwares and others
Email Services Administration
Managing Email Server, Mailboxes, Mail Server configurations and ensuring all clients are able to send/receive emails with no hiccups. Email services may include shared hosting or SaaS services such as M365.
AntiVirus Software Administration
Managing all AV's installed in customers premise. These softwares may be Managed and Unmanaged software.
IaaS / SaaS / PaaS Administration
Managing Cloud Services that the customer has subscribed to which may include cloud computes, cloud backups, software services and others
Backup Administration
Your data is your asset. Via our IT Support Services, we ensure that backups are performed and monitored regularly so that you never lose your data.
Multi Functional Printer Management (Printing / Scanning / Faxing)
Some MFP vendors can take a long time to respond to you in the event there is an issue with Printing/Scanning/Faxing. ALT recognizes this and offers 1st level support for all issues pertaining your MFP, regardless of the MFP manufacturer.
IT Audits
Hardware & software audits provide businesses thorough information of the landscape of their IT assets. Warranty validity checks, software license management and procurements are a breeze with the help of audits
Network Security Assessment
A Network Security Assessment is a network audit that is designed to find vulnerabilities in the network. Necessary actions are then taken to ensure that these vulnerabilities are fixed, preventing any unwanted compromise as well as data loss.
Service Monitoring
Customers critical services such as firewalls, storage devices,server workload and cloud computes are monitored constantly
Preventive & Corrective Maintenance
Preventive maintenance involves various steps taken to update, fix and maintain hardware & software of a machine. These tasks are performed periodically to ensure devices performance efficiency and also to boost device longevity.
Asset Management
Is the process of the lifecycle of a device from the time it it purchased, until it is passed on to another user or retired. This is will handled by us.
Problem Management
To provide 1st Level Remote Support to cater towards all customer requests. This service could be provided via remote remote software, Email and via Teleconversation. All support cases are managed via Ticketing System.
IT Documentations
Documentations of all critical information pertaining to customer's assets are recorded and shared with the customer.
Reporting
Via managed networking and antivirus solutions, weekly/monthly reporting are delivered to customers for their perusal on the status of their network. Other reports include the summary of services (remote/onsite) provided on a monthly basis.
Service Level Agreements (SLA) / NDA
We provide necessary agreements to ensure confidentiality of customers proprietary information and to ensure that our customers receive services with the highest of quality.
Multi Vendor Hardware Support
We provide and support hardware solutions from various vendors.
External Vendor Liaison and Management
We work with the customers external vendors whom require IT assitance such as software vendors, security/surveillance vendors etc.
WHAT YOU GET
REGARDLESS OF THE CHOSEN PACKAGE, CUSTOMERS ARE GUARANTEED 100% COMMITMENT FROM ALT’S UPON APPOINTING US AS YOUR PREFERRED IT PROVIDER
ALT’s PREMIUM IT OUTSOURCING PLANS
ALT BASIC
Basic IT Outsourcing Support Plans
“Suitable for smaller offices with minimal devices”
Remote Support
Limited Onsite Support
Immediate Remote Support
Next Business Day Support
Workgroup Administration
Microsoft 365 Administration
Backup Software Administration
Network Adddress Storage Administration
Windows and Open Source OS Administration
Firewall Administration
Support Coverage:
Monday – Friday
Office Hours 9am – 6pm
Monday – Friday
Office Hours 9am – 6pm
ALT STANDARD
Standard IT Outsourcing Support Plans
Suitable for medium offices with more devices
Includes Everything From Basic Plan & The Following:
Emergency Support (Support After Working Hours)
Domain Administration
Windows Servers OS Administration
Open Source Server OS Administration
Vm Administration
Preventive Maintenance Services
MFP Administration
& More !
Support Coverage:
Monday – Friday
Office Hours 9am – 6pm
Monday – Friday
Office Hours 9am – 6pm
ALT UNLIMITED
Unlimited IT Outsourcing Support Plans
Suitable for medium to larger offices with more devices
Includes Everything From Basic And Standard Plan As Well As The Following:
Unlimited Onsite Support
Unlimited Emergency Support (Support after working hours)
Same Business Day Support
& More!!
Support Coverage: 24/7/365
ALT REMOTE
Fully Remote IT Outsourcing Support Plans
Unlimited Remote IT Support Plans
Hardware diagnosis
Device optimization
Antivirus Software Administration
Backup Software Administration
Network Address Storage Administration
OS Patching
Software / Hardware Audit
MFP Administration
Microsoft 365 Support
& More!
& More!
Support Coverage:
Monday – Friday
Office Hours 9am – 6pm
Monday – Friday
Office Hours 9am – 6pm